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FAQ's

 

How long does it take for my order to ship out?

For the majority of orders it takes approximately one business day to ship out. If there is a delay, you will be notified within 24 hours of your order. Some products might take longer especially if it is a custom order. Please refer to the item description for more details.

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What is the status of my order?

Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.

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Can I return my purchase?

If you are not 100% satisfied, you can return it for a full refund within 30 days of purchase. (Returns must be in unused condition, in the state you received them, and in the original box). Please note all personalized or special ordered items are nonrefundable. Shipping charges cannot be refunded. Please allow 5-7 business days for your refunds to process. To make a return, please view our online return policy HERE.  

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How long will it be before I receive my order?

Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 24 hours pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM EST will begin processing on the following Monday. For standard shipping, you should receive your order within 2-5 business days. Please allow additional time for shipments to APO/FPO addresses.

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Can I expedite my shipping?

The following shipping options are available when you check out, UPS Next Day, 2nd Day or 3-Day Select. Expedited orders placed before 1 PM Easten Standard Time on a business day will be shipped out the same day. We do not offer Saturday delivery at this time.

Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, Canada, or APO/FPO addresses. Please allow additional time for shipments to APO/FPO addresses.

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What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, and American Express for all orders.

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Do you ship internationally?

We ship packages domestically and to Canada.

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How many discount codes can I apply at checkout?

Please note, only one discount code can be used at checkout.

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