SHOPALIX.COM RETURN POLICY

 

In the case that you are not 100% satisfied with your purchase you can return your item(s) within 30 days of purchase.

Items must be sent back in original condition - unworn, untailored, with tags attached.

Original shipping costs are non-refundable. (but shipping is free on orders of $75+)

FACE MASKS, SALE, BODYSUITS, GIFTABLES, and CUSTOM or PERSONALIZED items are FINAL SALE

If item(s) do not meet the above criteria, they will be sent back to you. 

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RETURN OPTIONS?

  

1. RETURN ON US 

 

If you wish to return using one of our prepaid return labels, simply go to the link below and follow the instructions provided:

RETURN PORTAL


Please note all provided labels are weight-based and we are not responsible for any additional charges incurred at time of shipment.

 

2. RETURN IN STORE

 

If more convenient, we would also love for you to visit us in person and gladly accept web returns at any of our stores. All refunds will be processed online, please allow 3-5 business days for refund to be processed.

 

3. SHIP IT YOURSELF

 

If you'd like to ship your return yourself, please ship to the following address with Return Form included:

 

SHOPALIX.COM RETURNS

4235 N. Marshall Way Suite 105

Scottsdale, AZ 85251

 

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EXCHANGES?

At this time, we do not offer exchanges due to the limited quantity of items. If you are hoping to exchange the same item for a different size, simply place a new order for the proper size needed and send your original item back to us so we can process your refund in a timely manner.

 

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SALE ITEMS?

 

All sale items located under our sale tab or noted as Final Sale are FINAL SALE.  No exceptions in store or online. 

 

However, orders placed during a promotional sale are returnable, unless otherwise specified. In the case of spend-based promotions, returns may be subject to price adjustment if your return causes you to no longer meet the qualifications of the sale.

 

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GIFTS?
 

Congratulations, your gift giver has great taste! However, we want you to love your new piece. If the item was marked as a gift when purchased and shipped directly to you please note that on your Return Form and include your email address. Once the returned item is received, a gift certificate will be emailed to you.

 

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HELP! MORE QUESTIONS?


Still have questions? Feel free to email us at acblog@shopalix.com