HOLIDAY 2019 SHOPALIX.COM RETURN POLICY
Any order placed with ShopAlix.com on or after November 1st can be returned up until January 20th.
In the case that you are not 100% satisfied with your purchase you can return your item(s) within 30 DAYS of order date.
Items must be sent back in original condition - unworn, untailored, with tags attached.
Original shipping costs are non-refundable.
SALE, BODYSUITS, GIFTABLES, and CUSTOM or PERSONALIZED items are FINAL SALE
If item(s) do not meet the above criteria, they will be sent back to you.
1. RETURN ON US
If you wish to return using one of our prepaid return labels, simply go to the link below and follow the instructions provided:
If your order is placed on or after November 1st you can request a label up until January 1st and your return will be free of charge, if returning after January 1st there will be a $5 restocking fee deducted from your return up until January 20th.
If your return is 1-15 days from order date or you have selected a store credit option, your return will be free of charge, if returning 16-30 days from order date there will be a $5 restocking fee deducted from your return. Please note all provided labels are weight-based and we are not responsible for any additional charges incurred at time of shipment.
2. RETURN IN STORE
If more convenient, we would also love for you to visit us in person and gladly accept web returns at any of our stores. All refunds will be processed online, please allow 3-5 business days for refund to be processed.
3. SHIP IT YOURSELF
If you'd like to ship your return yourself, please ship to the following address with Return Form included:
4235 N. Marshall Way Suite 105
Scottsdale, AZ 85251
At this time, we do not offer exchanges due to the limited quantity of items. If you are hoping to exchange the same item for a different size, simply place a new order for the proper size needed and send your original item back to us so we can process your refund in a timely manner.
Congratulations, your gift giver has great taste! However, we want you to love your new piece. If the item was marked as a gift when purchased and shipped directly to you please note that on your Return Form and include your email address. Once the returned item is received, a gift certificate will be emailed to you.
Still have questions? Feel free to email us at firstname.lastname@example.org