- FREE US shipping on orders of $75+
- Orders received Monday through Friday before 10am MST / 12pm CST / 1 pm EST are shipped within 24 hours. Orders received on Friday after 10am MST / 12pm CST / 1pm EST will ship on Monday.
- Shopalix.com is not responsible for carrier shipping delays
- Orders are shipped Monday-Friday, excluding federal holidays in the United States.
- At this time, we only ship within the United States and Canada. We do ship to PO Boxes.
- Duties and Taxes: Shopalix.com is not in control of any country specific tariffs or duties imposed on the order by your respective government. If taxes and duties or additional fees are placed on your package by officials, including but not limited to any additional shipping fees or taxes placed on the package, the fee will be your responsibility.
- When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
- Please call us at (480)947-2055 ext. 104 if you have any questions.
- Some items sold by Shopalix.com require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At ShopAlix.com, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
- All original shipping costs are non-refundable
Route Shipping Insurance:
ShopAlix.com offers the option to purchase Route Shipping Insurance on all orders. If you choose to purchase the Route Shipping Insurance all claims will be processed by Route. To file a claim on any order insured by Route please go to their Claims page, linked below, and follow the instructions provided. All information necessary to file a claim is emailed to the customer after checkout.
- File a Claim Should you need further assistance with Route Shipping Insurance, please contact them below.
- Route Shipping Insurance Contact
- We are not responsible for lost, misdelivered, or stolen packages. ShopAlix.com is not able to provide a replacement or refund. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
- Missing Mail: For packages missing through USPS, please walk through the steps to submit a claim HERE. A claim submitted through USPS will go under investigation. If approved, USPS will issue a refund to you via check 7-10 business days after the claim has been submitted.
- Theft: If your package shows "delivered" but it is missing from your home, you may submit a mail theft or vandalism complaint. USPS will handle refunds on a case by case basis. Please submit your complaint HERE or by phone 1-877-876-2455. To walk through instructions on submitting a theft incident, please click HERE.
- For USPS Contact Info, please click HERE
*****Shopalix.com is not responsible for lost or stolen packages. If your item has been damaged, please let us know within 24 hours of receiving.*****
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. You will be notified if there is a delay. Your patience is greatly appreciated. You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States and Canada using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.